COURSE ORIENTATION

Welcome to the Cert.Skill (Workplace Relationship Development ) course. 

 This course helps to develop an understanding of stress, its causes, signs and symptoms, as well as the impact it can have on people personally and professionally. It also looks at how this affects businesses practically and financially and explores strategies to address the problem of stress.

SYLLABUS:

1. Dependability – a critical soft skill
   1. Introduction
   2. Developing a dependable reputation
   3. Awaren
   4. ess is vital
   5. Take small steps to improve your soft skills
   6. Dependability characteristics
   7. Conclusion
2. Be trustworthy
   1. Introduction
   2. The trust-building process
   3. Step 1: Develop positive relationships
   4. Step 2: Communicate well
   5. Step 3: Remain trustworthy
   6. Conclusion
3. Make dependability a habit
   1. Introduction
   2. Be consistently dependable
   3. The dependability habit
   4. Things to remember about consistent dependability
   5. Conclusion
4. Use the Rogerian method to become dependable
   1. Introduction
   2. The Rogerian method
   3. Honesty and congruence
   4. Empathy
   5. Unconditional positive regard
   6. Conclusion
5. Be dependable by taking responsibility for your actions
   1. Introduction
   2. Dependable people make things right when things go wrong
   3. Be dependable and make things right when they go wrong
   4. The AAA model of dependability
   5. Use Sully's dependability to make things right when they are wrong
   6. Conclusion
6. Increase your dependability at work and home
   1. Introduction
   2. Fostering dependability and trust at work
   3. Behaviours that foster trust at home
   4. Become an expert listener
   5. Listen to these tips
   6. Be dependable by creating connections
   7. Conclusion

DURATION OF THE COURSE

The course could typically be completed within 1 - 3 days depending on the commitment and effort of the student. An online test assessment will be scheduled as soon as the student has communicated his/her readiness to the Online Tutor to take the examination. The pass rate for this course is 60%.

STUDY METHODOLOGY

Students access the prescribed Study Manual and the Online Test Assessment by clicking on the link in the left column of the Student Dashboard. The student will be activated for the next Course upon completing the Online Test Assessment.

ONLINE TEST ASSESSMENT

The Online Test Assessment consist of a combination of multiple-choice, true-false as well as assignment-format questions.  

ACADEMIC PROGRESSION

Students who have successfully completed the Certificate in Workplace Relationship Development Skills (L3Cert.Skill) may progress to the Diploma in Higher Education Access (L3Dip.HEA) in order to access the EduVisa UK Bachelor/Masters Degree Programme or alternatively continue to specialise in the subject matter by registering towards the Professional Diploma in Human Resources Management (L6PDip.Man) (SA) (IQF).

REGISTRATION PROCEDURE

Use the  Pay Online Button  on the Course Portal to be directed to the secure Payment Gateway (PayPal, PayFast, FlyWire) to effect EFT, Debit/Credit Card and Bank/Cash Deposit payments in R, £, ¥, € or $.