ORIENTATION

Employee engagement is an emerging theme for many organisations, how in changing times, with differing employees and constant market pressures they get the best from their people. So what is employee engagement?

• What’s the difference between engagement and engaging employees?
• How to be an engaging leader and work for the benefit of everyone?
• What are the keys to success and the pitfalls to be avoided?

This book explores where employee engagement came from, what the influences are and drivers for engaged employees and how to turn strategy into action. The book also reflects on the nature of leaders, coaching and mentoring within organisations as triggers for successful employee engagement. It also looks at the changing world of work and the adapting types and forms of motivation to inspire and keep employees engaged throughout their careers.

SYLLABUS

1. What is employee engagement? 
   
   1. History 
   2. Research by Gallup 
   3. Involvement or commitment or engagement 
   4. Drivers for engagement 
   5. Summary 
2. How does this fit into the organisation? 
   
   1. Where does employee engagement fit into organisational development? 
   2. How do we create the conditions for successful employee engagement? 
   3. The mounting field of evidence for employee engagement 
   4. What do conditions for successful employee engagement look like? 
   5. Some common mistakes 
   6. Summary 
3. The trouble with people, employees, gurus and happiness? 
   
   1. The engagement gurus – what do they offer? 
   2. understanding the motivation of employees 
   3. The changing thinking about motivation 
   4. The links between happiness, well-being and employee engagement 
   5. Summary 
4. What’s changing in the world of work? 
   
   1. Where are we now with work? 
   2. What about the Psychological Contract? 
   3. How can it all be fair? 
   4. A glimpse into the future 
   5. Summary 
5. What part does respect play? 
   
   1. Gaining trust 
   2. Keeping trust 
   3. Working with the unengaged, bored, disinterested and those who have given up caring 
   4. Summary 
6. What drives the need for employee engagement? 
   
   1. The influences on employee engagement 
   2. The four dimensions of employee engagement 
   3. Applying the engaging organisations model 
   4. How to create employee engagement? 
   5. Summary 
7. The Stages of employees’ engagement? 
   
   1. The characteristics of an engaged employee 
   2. How to spot one by what they do 
   3. Where does engagement start? 
   4. How to keep the engagement going? 
   5. Summary 
8. The steps and tools for engagement 
   
   1. Surveys 
   2. Focus groups 
   3. Other methods 
   4. Reporting back and action planning 
   5. Summary 
9. Getting the foundations right engaging communication and timing 
   
   1. Engaging and enabling through coaching and mentoring 
   2. Engaging Leadership 
   3. Alignment 
   4. To drip feed or explode 
   5. Summary 
10. The future of employee engagement 
    
    1. The Chartered Institute for Professional Development (CIPD) view 
    2. The ACAS view 
    3. The Sunday Times' best companies view 
    4. Implications for the future 
    5. Summary 
11. Micro Case studies and conclusions 
    
    1. Some case study illustrations 
    2. What helps you get engaging employees? 
    3. Summary 
12. Key themes summary, further reading and resources 

DURATION OF THE COURSE

The course could typically be completed within 1 - 3 days depending on the commitment and effort of the student. An online test assessment will be scheduled as soon as the student has communicated his/her readiness to the Online Tutor to take the examination. The pass rate for this course is 60%.

STUDY METHODOLOGY

Students access the prescribed Study Manual and the Online Test Assessment by clicking on the link in the left column of the Student Dashboard. The student will be activated for the next Course upon completing the Online Test Assessment.

ONLINE TEST ASSESSMENT

The Online Test Assessment consist of a combination of multiple-choice, true-false as well as assignment-format questions.  

ACADEMIC PROGRESSION

Students who have successfully completed the Certificate in Human Resources Skills (L3Cert.Skill) may progress to the Diploma in Higher Education Access (L3Dip.HEA) in order to access the EduVisa UK Bachelor/Masters Degree Programme or alternatively continue to specialise in the subject matter by registering towards the Professional Diploma in Human Resources Management (L6PDip.Man) (SA) (IQF).

REGISTRATION PROCEDURE

Use the  Pay Online Button  on the Course Portal to be directed to the secure Payment Gateway (PayPal, PayFast, FlyWire) to effect EFT, Debit/Credit Card and Bank/Cash Deposit payments in R, £, ¥, € or $.