ORIENTATION

With the world becoming more mobile and diverse, diversity has taken on new importance in the workplace. This course will help learners/students understand what diversity is all they are about, and how can help create a more diverse world at work and at home. Intercultural Fluency functions as a kind of map of what’s involved in successful intercultural communication in the workplace. This course increases awareness of how different cultural mindsets affect communication. It offers practical tips, guidelines and strategies on how to prepare for and learn from doing business in a modern, globalised world and is illustrated with examples and case studies from real life.

By the end of this course, you should be able to:

• Explain the definition, terms and history of diversity
• Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives
• List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community
• Use active listening skills to receive messages from a diverse population, employ effective questioning techniques, and communicate with strength
• Understand the importance of body language, both your own, and that of others, and recognize its importance in interpersonal communications
• Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination
• Understand and respond to personal complaints, and develop a support system to manage the resolution process
• List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action
• Identify the process an organization must follow to receive and respond to a complaint, and then create mechanisms to prevent or reduce repeat situations.

DURATION OF THE COURSE

The course could typically be completed within 1 - 3 days depending on the commitment and effort of the student. An online test assessment will be scheduled as soon as the student has communicated his/her readiness to the Online Tutor to take the examination. The pass rate for this course is 60%.

STUDY METHODOLOGY

Students access the prescribed Study Manual and the Online Test Assessment by clicking on the link in the left column of the Student Dashboard. The student will be activated for the next Course upon completing the Online Test Assessment.

ONLINE TEST ASSESSMENT

The Online Test Assessment consist of a combination of multiple-choice, true-false as well as assignment-format questions.  

ACADEMIC PROGRESSION

Students who have successfully completed the Certificate in Intercultural Fluency (L3Cert.Skill) may progress to the Diploma in Higher Education Access (L3Dip.HEA) in order to access the EduVisa UK Bachelor/Masters Degree Programme or alternatively continue to specialise in the subject matter by registering towards the Professional Diploma in Human Resources Management (L6PDip.Man) (SA) (IQF).

SYLLABUS

1. Cracking the Code of Intercultural Fluency
   1. The five parts of the code
   2. Intention versus technique
2. What is fluency?
   1. Fluency = Flow + Focus
   2. Intercultural Fluency
3. What is culture?
   1. Definitions of culture
   2. Stereotypes or cultural patterns?
4. Dimensions of Cultural Difference
   1. The Cultural Pyramid
   2. Trompenaars’ Seven Dimensions
5. Culture and communication
   1. Cultural patterns – how do you get from A to B?
   2. My World – Your World
6. Learning from Cultural Incidents
   1. The Communication Waltz
   2. Checklist for Communication
7. Small Talk and Intercultural Fluency
   1. Tips for small talk
   2. Small talk tennis
8. Do’s, Taboos and Strategies
   1. Do’s and Taboos
   2. Strategies for communicating across cultures
9. Conclusion

REGISTRATION PROCEDURE

Use the  Pay Online Button  on the Course Portal to be directed to the secure Payment Gateway (PayPal, PayFast, FlyWire) to effect EFT, Debit/Credit Card and Bank/Cash Deposit payments in R, £, ¥, € or $.