ORIENTATION

Facilitation is often referred to as the new cornerstone of management philosophy with its focus on fairness and creating an easy decision-making process. Creating a comfortable environment through better facilitation will help you understand what a good facilitator can do to improve any meeting or gathering and put the theory into practice yourself.

At the end of this course, learners/students should be able to:

• Define facilitation and identify its purpose and benefits.
• Clarify the role and focus of a facilitator.
• Differentiate between process and content in the context of a group discussion.
• Provide tips in choosing and preparing for facilitation.
• Identify a facilitator’s role when managing groups in each of Tuckman and Jensen’s stages of group development: forming, storming, norming, and performing.
• Identify ways a facilitator can help a group reach a consensus: from encouraging participation to choosing a solution.
• Provide guidelines in dealing with disruptions, dysfunctions, and difficult people in groups.
• Define what interventions are, when they are appropriate, and how to implement them.

DURATION OF THE COURSE

The course could typically be completed within 7 - 14 days depending on the commitment and effort of the student. An online test assessment will be scheduled as soon as the student has communicated his/her readiness to the Online Tutor to take the examination. The pass rate for this course is 60%.

STUDY METHODOLOGY

Students access the prescribed Study Manual as well as the Online Test Assessment by clicking on the link in the left column of the Student Dashboard. Upon completion of the Online Test Assessment, the student will be activated for the next Course.

ONLINE TEST ASSESSMENT

The Online Test Assessment consist of a combination of multiple-choice, true-false as well as assignment-format questions.

Module One: Getting Started    

Module Two: Understanding Facilitation             

Module Three: Process vs. Content        

Module Four: Laying the Groundwork  

Module Five: Tuckman and Jensen’s Model of Team Development         

Module Six: Building Consensus 17

Module Seven: Reaching a Decision Point           

Module Eight: Dealing with Difficult People       

Module Nine: Addressing Group Dysfunction    

Module Ten: About Intervention            

Module Eleven: Intervention Techniques            

Module Twelve: Wrapping Up  

ACADEMIC PROGRESSION

Students who have successfully completed the Certificate in Human Resources Skills (L3Cert.Skill) may progress to the Diploma in Higher Education Access (L3Dip.HEA) in order to access the EduVisa UK Bachelor/Masters Degree Programme or alternatively continue to specialise in the subject matter by registering towards the Professional Diploma in Human Resources Management (L6PDip.Man) (SA) (IQF).

REGISTRATION PROCEDURE

Use the  Pay Online Button  on the Course Portal to be directed to the secure Payment Gateway (PayPal, PayFast, FlyWire) to effect EFT, Debit/Credit Card and Bank/Cash Deposit payments in R, £, ¥, € or $.