ORIENTATION

This course will look at all types of customers and how we can serve them better and improve ourselves in the process. Research has consistently demonstrated that when clear goals are associated with learning, learning occurs more easily and rapidly. 

By the end of this course, you should be able to:

• State what customer service means in relation to all your customers, both internal and external.
• Recognize how your attitude affects customer service.
• Identify your customers’ needs.
• Use outstanding customer service to generate return business.
• Build goodwill through in-person customer service.
• Provide outstanding customer service over the phone.
• Connect with customers through online tools.
• Deal with difficult customers.

DURATION OF THE COURSE

The course could typically be completed within 1 - 3 days depending on the commitment and effort of the student. An online test assessment will be scheduled as soon as the student has communicated his/her readiness to the Online Tutor to take the examination. The pass rate for this course is 60%.

STUDY METHODOLOGY

Students access the prescribed Study Manual as well as the Online Test Assessment by clicking on the link in the left column of the Student Dashboard. Upon completion of the Online Test Assessment, the student will be activated for the next Course.

ONLINE TEST ASSESSMENT

The Online Test Assessment consist of a combination of multiple-choice, true-false as well as assignment-format questions.  

ACADEMIC PROGRESSION

Students who have successfully completed the Certificate in Human Resources Skills (L3Cert.Skill) may progress to the Diploma in Higher Education Access (L3Dip.HEA) in order to access the EduVisa UK Bachelor/Masters Degree Programme or alternatively continue to specialise in the subject matter by registering towards the Professional Diploma in Human Resources Management (L6PDip.Man) (SA) (IQF).

REGISTRATION PROCEDURE

Use the  Pay Online Button  on the Course Portal to be directed to the secure Payment Gateway (PayPal, PayFast, FlyWire) to effect EFT, Debit/Credit Card and Bank/Cash Deposit payments in R, £, ¥, € or $.