ORIENTATION

A well-trained Call Centre is the heart of any operation.  Call centre employees who know how to handle the great variety of situations that present themselves with skill and professionalism will be an asset to the organization as well as being able to profit themselves in terms of salaries and performance bonuses. Call Center Training will allow the employee to enter their work area with confidence that they are equipped to answer questions and overcome objections and ultimately close the deal.

At the end of this course, participants should be able to:

• Define and understand call centre strategies.
• Identify different types of buying motivations.
• Create SMART Goals.
• Familiarize me with strategies that sharpen effective communication.
• Use proper phone etiquette.
• Set benchmarks.

DURATION OF THE COURSE

The course could typically be completed within 1 - 3 days depending on the commitment and effort of the student. An online test assessment will be scheduled as soon as the student has communicated his/her readiness to the Online Tutor to take the examination. The pass rate for this course is 60%.

STUDY METHODOLOGY

Students access the prescribed Study Manual as well as the Online Test Assessment by clicking on the link in the left column of the Student Dashboard. Upon completion of the Online Test Assessment, the student will be activated for the next Course.

ONLINE TEST ASSESSMENT

The Online Test Assessment consist of a combination of multiple-choice, true-false as well as assignment-format questions.  

ACADEMIC PROGRESSION

Students who have successfully completed the Certificate in Human Resources Skills (L3Cert.Skill) may progress to the Diploma in Higher Education Access (L3Dip.HEA) in order to access the EduVisa UK Bachelor/Masters Degree Programme or alternatively continue to specialise in the subject matter by registering towards the Professional Diploma in Human Resources Management (L6PDip.Man) (SA) (IQF).

REGISTRATION PROCEDURE

Use the  Pay Online Button  on the Course Portal to be directed to the secure Payment Gateway (PayPal, PayFast, FlyWire) to effect EFT, Debit/Credit Card and Bank/Cash Deposit payments in R, £, ¥, € or $.