About
ORIENTATION
Disagreements typically arise from clashes in personalities or disparities in ideas and viewpoints. Unresolved conflicts have a tendency to linger, potentially escalating into significant crises. This program is designed to empower you to directly address conflicts, ensuring that no lingering resentment or frustration remains. Since disregarding conflicts doesn't lead to their resolution, this guide offers a proven approach to effectively manage conflicts and navigate the process of reaching resolutions.
SYLLABUS
- Conflict in the Workplace
- Introduction
- What is Conflict?
- Examples of Conflict
- Consequences of Workplace Conflict
- Facts About Conflict
- Conflict-Management Process
- Develop Interconnection
- Introduction
- The Dual-Concerns Model
- Assessing Your Style
- Understanding Your Style
- Manage Emotions
- Introduction
- Facts About Emotions
- Emotional Awareness
- Defusing Emotions
- Preparation
- Introduction
- Pre-Meeting Preparation
- Maintain a Positive Mindset
- Be Mentally Alert
- Build Rapport
- Communication
- Introduction
- Communication Pitfalls
- Communicate Assertively
- Send Effective Messages
- Communicate Nonverbally
- Nonverbal Communication Skills
- Listen Actively
- Negotiation & Resolution
- Introduction
- Know Your Negotiation Style
- Exchange Information & Clarify
- Brainstorm Ideas
- Bargain and Problem-Solve
- Evaluate Options
- Conclude and Implement
DURATION OF THE COURSE
The course could typically be completed within 1 - 3 days depending on the commitment and effort of the student. An online test assessment will be scheduled as soon as the student has communicated his/her readiness to the Online Tutor to take the examination. The pass rate for this course is 60%.
STUDY METHODOLOGY
Students access the prescribed Study Manual and the Online Test Assessment by clicking on the link in the left column of the Student Dashboard. Upon completion of the Online Test Assessment, the student will be activated for the next Course.
ONLINE TEST ASSESSMENT
The Online Test Assessment consist of a combination of multiple-choice, true-false as well as assignment-format questions.
ACADEMIC PROGRESSION
Students who have successfully completed the Certificate in Conflict Management (L3Cert.Skill) may progress to the Diploma in Higher Education Access (L3Dip.HEA) in order to access the EduVisa UK Bachelor/Masters Degree Programme or alternatively continue to specialise in the subject matter by registering towards the Professional Diploma in Human Resources Management (L6PDip.Man) (SA) (IQF).
REGISTRATION PROCEDURE
Use the Pay Online Button on the Course Portal to be directed to the secure Payment Gateway (PayPal, PayFast, FlyWire) to effect EFT, Debit/Credit Card and Bank/Cash Deposit payments in R, £, ¥, € or $.